The complete guide to POSM and Point of Purchase Display


Every consumer goods brand wants to attract the attention of shoppers in stores. While online brands can pay for targeted ads in-store, there is a small chance of getting picked up *excuse the pun.

Considering that there are hundreds of brands scrapping for the attention of shoppers, having that edge in the shopping isles is a must. Enter POSM! 

We’ve been using Point of Sale Marketing for decades helping brands and retailers promote and engage shoppers, but times have changed, so like many things, POSM needs to pivot as well.

This guide will tell you everything there is to know about Point of Sale Marketing covering POSM, along with some of the most creative POSM used across in-store marketing campaigns and brand activations

Table of content

  1. What does POSM mean?
  2. POSM vs POS display vs POP display 
  3. Why are Point of sale materials important?
  4. Types of POSM 
  5. The history of POSM 
  6. Robotic POS display 
  7. Creative POSM used in campaigns 

1. What does POSM mean

Before we can talk about the importance of POSM and how it helps brands promote their products, we should talk a bit about what POSM means

POSM is an acronym for Point of Sale Marketing or Point of Sale Materials and is used to display and promote products at the shelf in brick and mortar stores. POSM contain different types of materials, installations, and tools from anything such as free-standing displays to promotional ‘dump bins’.

It’s not just grocery and brick-and-mortar stores where POSM is used. Trade events, exhibitions, and retail showrooms are also perfect examples of where these techniques can transform your business. Depending on what you want to sell, your budget, and the type of campaign you’d like to implement, there is a plethora of point of sale materials to pick from.

2. POSM vs POS display vs POP display 

You’ve probably heard about POP displays and POS displays and never really knew the difference between them?

Don’t worry you’re not alone! It’s pretty hard to distinguish between each other but the proof is in the pudding (or name)!

POP stands for Point of Purchase display, while POS is an acronym for Point of Sale display. 

Now, what’s the difference between point of purchase and point of sale you ask? 

Well, a point of purchase (POP) is considered the place where people can purchase products. So any convenience store, grocery store, or brick and mortar shop is considered a point of purchase. The point of sale (POS) is where the actual sale process takes place such as the cashier register. Get it?

Important! Do not confuse the POS device or terminal used for credit card purchases with the POS display. While they can both be found near the cashier, they don’t have anything in common. 

Point of sale and point of purchase displays are both parts of the big family known as POSM. While POP and POS displays are placed in different locations inside a store, both of them are used to promote products and to attract customers, hence they are point of sale materials.

POSM includes the point of sale displays and point of purchase displays. This was the industry classification and an established acronym, although it still is a bit confusing. According to the difference between POS and POP, discussed above, they should in fact be called POPM - Point of Purchase Materials. This is because POP is the larger defining category of where people shop, not the specific POS or cashier where the people buy and pay for the goods.

When is it best to use POP displays? What about POS displays?

Since we’ve established the differences between POP and POS displays, we should shed some light on when it’s best to use each type of display. 

POP displays / Point of Purchase displays

Point of purchase displays can be used for larger amounts of products. Since they can be placed right at the aisle, you don’t have to worry about the quantity. Also, they are best used for temporary promotions and special deals. 

POS displays / Point of Sale displays

Since they are placed right next to the cashier, the space is limited. It’s best to use them for promoting smaller products or products that are considered impulse purchases

3. Why are Point of Sale materials important?

We’ve talked about the definition of POSM, the differences between POS, POP displays, and POSM, but what about the importance of these sales materials? Why do brands use these point of sale materials and how can they help? 

a. Attract the attention of shoppers through POS and POP displays

One of the main reasons for which brands and retailers use point of purchase and point of sale displays is to get the attention of shoppers in-store. Considering the fact that there are hundreds of options for customers to choose from, brands need to make sure their products catch the eyes of the shoppers right at the point of sale. 

POP advertising manages to do so if they are designed and selected correctly. Depending on what type of product you want to promote, you need to choose the right point-of-sale marketing materials.

b. Highlight promotions with point of sales marketing

Another reason for which POSM are important is that they can help you highlight or signal in-store promotions. If you want to increase sales by offering customers a discount or a BOGO deal, then you need the right tools to highlight that offer. If you don’t use point-of-purchase materials then people might not notice your promotion. 

c. Increase sales with point of purchase advertising

The ultimate goal for most promotions is to increase sales and POSM materials can help you do just that. Because you attract attention, shoppers will be curious to find out more about your promotion and your product and increase the likelihood of them buying your product.

d. Differentiate your brand with point of purchase displays

Point of purchase materials give you the opportunity to differentiate your brand. POS displays have different shapes and sizes and all of them can include the colors of your brand along with an appropriate message. If you go for a creative approach, POP materials will help you remain in the memory of your customers.

Of course, depending on the type of POS display you select, you could increase brand awareness or benefit from word-of-mouth marketing.

We’ve established that point of sale displays are important and now it’s time to see some types of POSM that are commonly used in grocery stores.

4. Types of POS materials

In order to promote different types of products, there is a huge variety of POSM on the market. They have different colors, materials, sizes, and shapes to accommodate the needs of different brands and products.

Let’s see some of the most common types of POSM used in the shops!

  • Posters

One of the most simple POP displays you can use to promote your products in grocery stores. It is customizable and you have enough space to add information. Unfortunately, posters don’t hold the same power they once did. Why? Because people are used to more innovative POP displays, and they might simply disregard your poster efforts.

  • Shelf talkers

Shelf talkers are not actually talking to your customers, unfortunately. However, they can be a real showstopper if they are designed right. Shelf-talkers manage to get the attention of shoppers towards your product.

  • Wobblers

We all love a wobbler, right? This is how it got the name because it is not placed steadily, and it can move freely. Wobblers are made out of plastic or other similar materials and can be easily customized by brands and retailers.

  • Dump bins

While their name might sound strange, dump bins are not the place to throw you old beer bottles or banana skins! They are free-standing displays where brands can place their products and are usually positioned in the center of the store.

  • Floor graphics

Brands fight to get the best place to place their ads in-store. Most choose to place them at the level of the shopper's eyes but if you want to think outside the box and surprise customers in-store, you might want to consider floor graphics? They will catch the eye of the shoppers and, if they are creative like the one pictured above, they might even engage customers.

  • Self-standing displays


Just like dump bins, these free-standing displays can be placed in the center of the store to attract attention. One of the most significant advantages of using free-standing displays is that they are highly customizable. Also, you get one shelf all to yourself, without sharing the attention with other brands. Now that’s free-wheeling!

  • End caps


Another great way to attract attention is to use end caps. People have easier access to your products, and they don’t have to go back and forth on the aisle to find your promotions. End caps are placed at the end of aisles, and they are easier to spot.

  • Digital displays

Digital displays are some of the best point of sale advertising materials at the moment because they can also be interactive. You could engage your customers right at the point of sale with the help of digital displays.

5. The history of POSM 

POSM is not new in the world of marketing and retail advertising. They have been around for quite some time. If you stop to think about it, POP displays have been used since people started trading goods. They needed a way to highlight their products. 

At the beginning of outdoor markets, sellers used a different range of selling techniques and advertising to sell their goods. By the 12th century, shops were well established in major European cities, and trade had become increasingly popular.

It wasn't until the 19th century that point of purchase displays as we know them appeared. The first types of POP displays created were the ones that helped sellers brand their business. This is when florists started using flower-shaped displays and the barber poles were invented. 

In the 20th century, when retail stores were established, retailers used display cabinets with glass casing to arrange goods. And by the ‘60s, the POSM industry had expanded.

The competition was fierce following the boom of the industry and home-life sparked by the end of World War II. Retailers and vendors turned to freestanding displays using durable cardboard, eye-catching colors, carefully planned designs, and creative uses of space.

Over time, point of sale displays have been upgraded and more models appeared, including a new type of POSM that revolutionized point of purchase marketing called robotic displays.

6. Robotic displays: Are they fiction or reality?

POP displays have been around for decades. The first retail chains that opened way back in the 1920s, you could see different campaigns portrayed on cardboard POP displays. Unfortunately, brick-and-mortar stores didn’t really up their game once eCommerce knocked on the door. 

Technology is constantly evolving and it is designed to help us. That’s why physical stores have started to put more emphasis on innovation. 

Luckily, robots inside the store are no longer a sci-fi scenario. Automation
Is used for customer support or stocking but what if we told you that there is a robot that can help you increase sales directly, not indirectly like the stocking robot? 

A robotic point of purchase display is not a fantasy for retail chains that want to innovate. This is why ​​for 2021 we believe that it is time for robotic displays to become the new, more evolved version of the good-old POP display. 

Tokinomo is the ultimate robotic POS display for brand activations in grocery stores. By combining light, motion, and sound technologies, Tokinomo offers much more than a regular POP display.

Tokinomo is indeed one of the POS displays of the future:

  • It attracts more customers
  • It interacts with shoppers
  • It lets your products speak for themselves
  • It makes customers remember your brand
  • It offers real-time data about interactions
  • It increases sales by an average of 200%

The best part of using the point of purchase displays of the future? You can do it all online, when you want, on any device with the help of our cloud-based platform. A campaign can be set up in a few minutes, once the device is placed inside the store and it’s holding the product. 

On the cloud-based platform, you can add audio files that the Tokinomo robot will use to present your product, you can also make the product dance or move in different ways. The lightning can also be adjusted to fit your campaign. 

Customer engagement: Are you shoppers engaged by regular point of purchase advertising?

Did you know that over 70 percent of purchase decisions are made in-store as a result of visual and emotional stimuli? 

Yes, people know that they have to buy cheese and milk, but they don’t write the brand on their grocery list. Also, what if they heard a product talking to them? How many of them would just walk away without at least checking out the product? 

When it comes to regular cardboard displays, dump bins, or shelf-talkers, people tend to walk past them without turning their heads. This is because shoppers got used to them, they see them every day, in every store. 

A robotic POS display like Tokinomo is hard to ignore! 


Customers don’t just walk past Tokinomo, they stop and stare, talk to it, take photos, and share their experience with their friends and family. 


Because Tokinomo manages to do something that other types of POP displays can’t: it actually interacts with customers and keeps them engaged for a few moments. Old-school point of sale displays can’t do that because they can’t move, can’t speak out an audio message.

We’ve said it and will say it again: customers are looking for an experience when they step inside the store, they don’t want just to buy products, they want to have the whole shopping experience. Here’s where experiential marketing comes into play.

Think about how Tokinomo is going to surprise them and make them remember the name of your brand.

Data: The essential thing that’s missing from regular POS

There’s another thing that regular POP displays can’t offer you: relevant data. These POS displays can’t track, monitor, and share data so you won’t be able to know how your brand activation campaign is performing. You will just be able to calculate incremental rate and marginal ROI at the end of the campaign.

This doesn’t allow you to make changes during the in-store promotion, adjust the price, spend more (or less) on promotion, change the whole campaign, or make a few tweaks to the message.

Since Tokinomo comes with a cloud-based platform that offers you data in real-time, it’s going to be easy to monitor your in-store marketing campaign and make changes as you go. You won’t even have to walk inside the store to change the audio message. You can do it directly on the platform and the message will be changed on all of your Tokinomo devices. Think about how much time you spared. 

Why is data so important? Because it is the only way in which you can be sure that your campaign is performing well and that it has a great return on investment. As we’ve mentioned before, most in-store promotions tend to cost a lot of money and have a pretty low ROI. This is also caused by the fact that it is almost impossible to monitor in real-time the performance of the campaign. 

With a robotic POS display like Tokinomo you don’t have to guess how the promotion is performing, all you have to do is check the cloud-based platform and know for sure.

Comparison time: Regular POS vs Tokinomo

If you are still not convinced that Tokinomo is one of the POP displays of the future, let’s just compare it to a regular cardboard POP display. 





Regular cardboard POP displays

Robotic display Tokinomo

Engagement level

It doesn’t increase customer engagement

It is the most engaging in-store advertising solution

Data/real-time insights

It doesn’t offer data or any type of insights

It offers insights in real-time in the cloud-based platform

Interaction with customers

It doesn’t interact with customers

It interacts with shoppers and attracts their attention

Communicates the benefits of the product

It can’t communicate all of the benefits on the written message

It can communicate all of the benefits in the audio message which can be longer than the one written on the cardboard

Easy to deploy/ set up

Easy to set-up

Easy to deploy

Average lift in sales 

20% - 30% with price cuts

200% with no price cuts

Brand awareness/brand trust

Customers barely remember the name of the product, not the brand

40% of customers remember the name of the brand

Easy to modify during a campaign

Can’t be modified during a campaign. Needs to be changed completely.

Easy to modify at any time during the campaign


Colors and messages can be changed

It’s highly customizable, even after the campaign started


Are you choosing old-school or innovating with Tokinomo?

The point of purchase (POP) represents the time and space in which all the elements of the sale—the customers, the money, and the products—are together. This is a crucial moment and space for retailers and brands alike. The Point of sale (POS) represents the place where the transaction happens. This can be near the cash register. 

Point of purchase or Point of sale displays don’t have to be limited to cardboards, digital displays, or dump bins. By choosing to innovate and amaze your customers with a robotic POP display for your brand activation campaign, you will be able to stay on top of the competition and give shoppers a different experience. 

Unlike a regular display, Tokinomo offers you multiple options when it comes to promoting your products. You can create whatever scenario you want, change it at any time, and monitor the campaign daily. Innovative, easy to set up, and amazing at converting customers, Tokinomo is the POP display of the present and the future! 

7. Creative POSM used in campaigns 

Inverted pyramid display - Coca Cola Zero

In an attempt to demonstrate that anything is possible, Coca-Cola took creativity to the next level. They placed an inverted pyramid made out of cans and bottles of Coca-Cola Zero, neatly stacked together. 

As you might expect, shoppers were surprised to see this display and they did not hesitate to make a purchase as well. Thanks to this Point of purchase display, Coca-Cola Zero saw a sales increase of 13%.

In-store brand activation with a song

When creativity meets the right tools, that’s amore! Nestle Bolivia decided to implement an in-store activation for its Maggi packaged soups. Because they didn’t have a big budget, they decided to go the creative way. That’s why they chose Tokinomo. 

By using Tokinomo devices, Nestle Bolivia was able to turn a simple soup pot into a singing one. But not just a regular singing pot!  One that sings Italian opera inside a grocery store! Cool!

Apart from amazing shoppers and going viral online, the campaign lifted sales by 50%. Read more in the interview with Maria Fernanda Ugalde, senior category manager, Nestle.


Hellmann’s Food Slot

Now, this is what we call a creative idea. Hellmann’s created a unique POP display - a slot machine to prove that mayonnaise doesn’t only go with fries. People played; they had a combination of ingredients and received a sample of a recipe with those ingredients.


These three amazing point of purchase marketing campaigns show once again that creativity combined with the right tools can amaze shoppers and convince them to purchase more.

POSM are important marketing tools that can help brands differentiate themselves and increase sales right at the point of purchase.

Now that you know more about these amazing marketing materials, it's time to find out the right point of purchase display for your campaign. We recommend a robotic POP display if you want to amaze your shoppers in-store.

Request the most innovative POP Display.


See how HENKEL
increased sales by +159% using TOKINOMO

Top FMCG brands of the world rely on Tokinomo to create amazing shopping experiences in supermarkets and increase sales through storytelling rather than discounts or special offers.

Find out how Henkel managed to "scratch" 159% more sales for Le Chat with an interactive Tokinomo activation implemented in 20 Auchan stores in France.

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